How long does it take to process my order?

All items take 24-48 hrs to process at our warehouse (unless there are special notes about that in the item's description), but please note we do our best to get your order out within 24 hours.

I have a discount code. How to use it?

At first, add to cart the item of your choice. Than, visit your cart (a cart icon at the top right corner of the screen) and you will see there a field for discout code. Done!

Which methods of payment do you accept?

Visa, MasterCard, American Express, PayPal, Apple Pay. Secure checkout guaranteed (SSL sertificate, banking card payments powered by Stripe).

Do you offer complimentary shipping?

We currently offer free shipping and returns for all orders worldwide. So, it is like to try on something in a physical store: if you don't like, you give it back for the full refund without paying shipping costs.

Can i change or cancel my order after i has been made?

Once an order is placed, it cannot be modified or canceled. However feel free to email us at customercare@victoriascandale.com or info@victoriascandale.com and we will do our best to accommodate your change.

What's about returns?

We offer free returns (worldwide) within 14 days after receiving the order. Just contact us at customercare@victoriascandale.com  or info@victoriascandale.com and we will take you through the process (yes, that easy!). And, as it is officially stated in our "Refund Policy" (look for Returns&Refund Policy in the footer section), we are legally obliged to do so (that means no risk for you).

How can I track my order?

Once your order has been placed, we will send a confirmation email to the provided email address. Once your item is ready to ship, we will follow up with a shipping notification with a link, so that you may track your item.
Please note that all shipping labels take a moment to update, so if you receive a notification but your item hasn’t begun tracking, please allow some time. If the tracking does not update within 24 hours, we are always available at info@victoriascandale.com to assist.

Can i return a sale item?

Yes, you can.

How do I know which size is good for me?

You have two ways: visit our size guide page (footer section) or just push a size guide link without leaving the product page and you will see a pop-up (this link is just above the size selection form, on each product page). You will see there the size conversion and measurements charts.